“Industry” describes the trillion-dollar interdisciplinary, technology-driven, and legal services delivery global activity. Legal business is about using technology and processes to identify and automate repetitive tasks, “produce” routine functions, streamline efficiency, promote transparency and diversity, shorten delivery cycles, and offer legitimate buyers “more for less” within acceptable risk parameters. Legal delivery is a blend of legal, technological and procedural know-how and the use of the appropriate resource – human and/or machine – for a task/question/portfolio. Industry regulation should provide the flexibility to structure supply and business models that align suppliers with legitimate buyers, improve competition and foster innovation. The objectives of sector-specific regulation should be to promote competition, foster innovation and enable the formation of delivery models that improve access to and delivery of legal services. The legal “profession” refers to lawyers – their training, licensing, ethical responsibility, obligations to clients, and other matters related to practice. The profession is to represent individual clients with zeal and ethics. Lawyers also make a social pact to represent society by defending the rule of law. Legal practice is the nuanced legal expertise, judgment, and skills that some, but not all, lawyers possess. Regulation of the profession should ensure that ethical and practical standards are met on behalf of individual clients and society as a whole. A client can only sue a lawyer for misconduct if he or she suffers an adverse outcome as a result of the misconduct. The client as plaintiff must prove that he would have been successful in the underlying case without legal negligence. The plaintiff must prove that the outcome of the representation would have been different if the lawyer had ordinarily used reasonable legal skills and knowledge. Unprofessional and irresponsible misconduct, such as failure to meet deadlines, failure to attend court hearings, failure to take action within the limitation period, or gross misinterpretation of applicable law, is most likely to lead to successful medical malpractice claims. Also note that in addition to negligence, breach of contract and breach of fiduciary duty may also be grounds for misconduct.  The United Kingdom, the second largest legal market in the world, faced many of the same challenges as the United States at the beginning of the new millennium – a crisis of access to justice, widespread consumer dissatisfaction with lawyers, a lack of competition, and a self-regulating legal industry that functioned as a monopoly. The government has approved a two-year independent and uncompromising review of the legal sector, led by Sir David Clementi, a banker and CEO of an insurance conglomerate. The “Clementi Report” became the backbone of the Legal Services Act of 2007 (LSA), which led to a reregulation of the legal sector. Based on Clementi`s findings, the government determined that the self-regulating legal industry was operating as a guild that was not adequately serving the public. The LSA created the Solicitors Regulatory Authority (SRA) to oversee the commercial side of the legal industry, leaving the regulation of practice matters to the Law Society. At the heart of the SRA`s reregulation was the creation of “alternative business structures” (ABS). This lifted the long-standing ban on “non-lawyers” owning, operating or investing in law firms. ABS, which has been in place in Australia for almost a decade, has spurred competition, new delivery models, investment in the legal sector and, most importantly, provided consumers with more and better supply options.
Although there is great uniformity between States in terms of legal ethics, the specifics of the rules of professional conduct are determined by each jurisdiction. The Model Code of Professional Conduct is the most important source for the rules applicable to lawyers throughout the country.  They have been adopted in whole or in part by the supreme courts or bar associations of almost every state.  (d) Negotiate legal rights or duties on behalf of others.  Technology has played an important role in the evolution of the legal situation. Machines do not replace lawyers, but technology sheds light on the tasks required by licensed lawyers, the expertise and experience required, the appropriate supplier, the resources – human and/or machine – they work with, and the price. Many legal services have turned into products, and delivery is about efficiency and measurable results, not labor intensity and hours billed or creative. Lawyers are not marginalized, but their hegemony over all facets of “legal” work is.
What is a legal practice and what is not is secondary to the expertise required. The default answer is no longer lawyers. This begs the question: What does it mean to be a lawyer now? Legal systems have established different standards for determining the circumstances in which the obligation to report misconduct applies. In one case, a lawyer sued by another lawyer in his firm discovered during the investigation what he considered to be fraudulent conduct on the part of the plaintiff, which constituted professional misconduct. The court noted that the defendant, as counsel, was required to report the misconduct, although there was no “absolute certainty” about the misconduct, as the defendant had “more than mere suspicion” that it was malpractice.  The United States has refused to follow Britain`s lead three times in the past two decades. State Bar Association voluntary associations led the opposition, citing the compromise of lawyers` independence as the main objection to the new regulations. Not only are so-called “conflicts” already at stake, but the record of self-regulation leaves much to be desired.
Regulatory deadlock means: unnecessary obstacles to improving the access to justice crisis, widespread consumer dissatisfaction, less competition and innovation, and further erosion of public trust in the rule of law. The remarkable growth of the Corporate Legal Operations Consortium (CLOC), the constant shift of work from law firms to in-house departments and law firms, the legal supply chain, the increasing role of procurement in legal purchasing decisions, and the accelerated digitalization of law suggest that the de facto reregulation of the corporate segment of the legal sector is well underway. The retail segment is in dire need of regulatory reform that recognizes that many “legal” needs can be met in a variety of ways that depart from the traditional lawyer-centric approach. The Supreme Court`s decision in the North Carolina State Board of Dental Examiners and the Justice Department`s recent wake-up call against state bar associations that believe they are immune from antitrust claims simply because they are a branch of their supreme courts suggest that current regulations rest on shaky legal foundations. The standards and requirements of legal ethics result from a combination of legal provisions and standards that have been widely adopted in the legal profession. Sources of legal ethics include the American Bar Association`s Model Rules of Professional Conduct, State Court Guidelines, State Bar Association Guidelines, and opinions of ethics experts. Lawyers are part of a legal supply chain populated by other professionals, paraprofessionals and machines. They regularly work with the same “non-lawyers” who fought so hard to stay away.
There is no turning back. Consumers want solutions to business challenges, not legal books. The answers to these challenges no longer stem solely from the legal expertise housed in law firms. Solutions are increasingly coming from different vendors with different capabilities by working with law firms, effectively eliminating regulatory prohibitions. It is time to put an end to the masquerade of circumvention and to develop rules that better serve consumers and the rule of law. Legal practice used to be synonymous with legal delivery.